Patient Resources

hospital outpatient department FAQs

What is a hospital outpatient department?

A hospital outpatient department is a location where hospital services are provided even though not located on the main hospital campus. Through a hospital outpatient department, we can offer additional services that are not offered at a private physician’s office. These locations allow for seamlessly coordinated high-quality care.

How will this change affect my bill?

Each patient’s insurance plan is unique. Depending on your plan and the services you receive, you may or may not have higher out-of-pocket costs when at a hospital outpatient department. You may see a separate facility charge and a physician/professional charge on your bill. The facility charge covers the costs for running the hospital outpatient department location, such as supplies, equipment, and hospital staff, including staff based at the main hospital locations who are responsible for supervision and oversight of the hospital outpatient department. The professional charge covers the cost of your healthcare professional’s services. In practices that are not considered a hospital outpatient department, these services are typically combined into one charge. You may now see these charges separately depending on your health plan.

Who do I contact if I have questions about my bill or obtaining financial assistance?

After November 6, 2022, please call (888) 472-0043 for questions about billing or financial assistance for services.