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Thank you for choosing Charleston Oncology, a department of Bon Secours St. Francis Hospital, part of the Roper St. Francis Healthcare health system, for your care. Please note that beginning November 6, 2022, your patient billing statement may look different. Your bill will come from Roper St. Francis Healthcare.
Patients who had care
on or after November 6, 2022
This bill may include charges for the physician or provider caring for you as well as separate charges for the services delivered within the facility. Here are some details about hospital outpatient departments and the facility charges.
As a hospital-operated location, your bill may reflect the following changes:
- Identification as a department of Bon Secours St. Francis Hospital, part of Charleston-based Roper St. Francis Healthcare
- All bills will come from Roper St. Francis Healthcare.
- As our practices are now hospital-operated locations, we advise you to check with your insurance company to determine any potential change in benefits. You can also reach out to Patient Financial Services at (888) 472-0043.
- While your bill for hospital services will be from Roper St. Francis Healthcare/Bon Secours St. Francis, please note that your previously scheduled and future appointments with Charleston Oncology continue to be at the location specified in your appointment information. Nothing is changing about the location of our practices.
What is a hospital outpatient department?
A hospital outpatient department is a location where hospital services are provided even though not located on the main hospital campus. Through a hospital outpatient department, we can offer additional services that are not offered at a private physician’s office. These locations allow for seamlessly coordinated high-quality care.
How will this change affect my bill?
Each patient’s insurance plan is unique. Depending on your plan and the services you receive, you may or may not have higher out-of-pocket costs when at a hospital outpatient department. You may see a separate facility charge and a physician/professional charge on your bill. The facility charge covers the costs of running the hospital outpatient department location, such as supplies, equipment, and hospital staff, including staff based at the main hospital locations who are responsible for supervision and oversight of the hospital outpatient department. The professional charge covers the cost of your healthcare professional’s services. In practices that are not considered a hospital outpatient department, these services are typically combined into one charge. You may now see these charges separately depending on your health plan.
Who do I contact if I have questions about my bill or obtaining financial assistance?
After November 6, 2022, please call (888) 472-0043 for questions about billing or financial assistance for services.
Patients who had care
Before November 6, 2022
For billing inquiries related to services before November 6, 2022, please note that live phone support is no longer available. If you have questions, please refer to your billing statement or contact your collections representative if applicable.
